Congratulations to the company on being awarded the title of “Top 10 After-Sales Service Providers” in the color-sorting machine industry!
Release Date:
2020-04-22
The “Annual Awards for the Powder Industry” was jointly launched in 2013 by China Powder Network and the Beijing Powder Technology Association. To date, it has been successfully held six times and has become one of the most authoritative awards in the powder industry. The award selection process is underpinned by big-data resources specific to the powder industry, providing an accurate reflection of the activity and market attention surrounding products from companies in the sector each year, and has thus garnered widespread attention and active participation across the entire powder industry. Following fierce competition, Hefei Guxin Electronic Technology Co., Ltd. has been honored as one of the Top Ten After-Sales Service Providers.
2019 Top 10 After-Sales Service Manufacturer Award Plaque
Hefei Guxin Electronics Co., Ltd. is a company dedicated to the research, development, and design of ore color-sorting machines. Its products have earned the trust and recognition of customers, with sales spanning the entire country and extending to overseas markets. The company has formulated a comprehensive after-sales service plan:
1. Upon execution of the contract, the company shall ensure product quality and quantity and arrange equipment production in accordance with the contractual terms.
2. Once the equipment is completed, the company will arrange dedicated transportation for shipment within ** time, with domestic shipping costs borne by the company;
3. For domestic customers, the company will dispatch senior engineers to provide free on-site installation.
4. For domestic customers, the company will arrange for senior engineers to provide free training to operators, ensuring that the equipment achieves **-level color sorting performance.
5. Establish a device file for each user and schedule regular follow-up visits;
6. If customers encounter any issues during equipment operation, they may call the company’s after-sales service engineers at any time, with a guaranteed response within 5 minutes.
7. In the event of a equipment malfunction that cannot be resolved by phone, the company will arrange for an after-sales engineer to arrive on-site within ** hours: within 1,500 kilometers domestically within 24 hours, and beyond 1,500 kilometers domestically within 48 hours.
8. All equipment sold by the company is strictly covered by the “Three Guarantees” service.
10. After the free warranty period expires, the company will only charge the cost of replacement parts.
11. The operating system offers free lifetime upgrades.
Gu Xin’s staff are conducting commissioning at the client’s company.
Company employees overseas (Ethiopia)
In addition to being recognized as one of the Top Ten After-Sales Service Providers, the company’s quartz stone color sorter has garnered widespread attention for its cost-effectiveness and other outstanding advantages. Domestic customers and foreign manufacturers frequently visit the company to conduct color-sorting trials and to conduct on-site inspections.
Domestic clients conduct on-site visits to the company.
Color sorting trial conducted by a Malaysian customer
Hefei Guxin Electronic Technology Co., Ltd. is a global specialist manufacturer of color-sorting machines for the mineral industry, operating with an international outlook and adhering to international standards. Its product portfolio covers nearly one hundred non-metallic minerals, including quartz, silica, barite, potassium feldspar, dolomite, fluorite, calcite, gypsum, calcium carbonate, rock crystal, marble, granite, salt mines, jade, phosphate rock, talc, wollastonite, pebbles, kaolin, and more. Domestically, sales are primarily concentrated in Guangdong, Guangxi, Yunnan, Guizhou, Sichuan, Hunan, Hubei, Jiangxi, Fujian, Zhejiang, Henan, Hebei, Jiangsu, Shandong, Shaanxi, Shanxi, Qinghai, Liaoning, Inner Mongolia, and Xinjiang. Grounded in the domestic market yet with a global vision, the company’s products have not only won the favor of high-end domestic customers but are also exported to dozens of countries and regions, including India, Vietnam, North Korea, Mongolia, Iran, Ethiopia, South Africa, and Russia.
The company has established an *** product R&D platform in accordance with international standards, building a high-quality, high-standard, high-starting-point, continuously innovative, and globally synchronized product development system. The two core technological advantages of the “Gu Xin” brand mineral color sorter currently place it at the forefront worldwide. Adhering steadfastly to the manufacturing philosophy of “perfect products,” the company integrates world-leading manufacturing resources, sources core components on a global scale, and provides global after-sales service, doing its utmost to deliver **** high-end mineral color sorters to customers around the globe.
