Mr. Sang Haibo, Chairman of the Company, conducted follow-up visits to several long-standing customers in Henan Province, accompanied by the after-sales manager.
Release Date:
2020-01-04
At the start of the New Year, on January 4, Mr. Sang Haibo, Chairman of the Company, accompanied by the Head of After-Sales Service, conducted extensive follow-up visits to several long-standing customer enterprises in Henan Province. Through face-to-face discussions with clients, he listened carefully to their needs and worked to further optimize service delivery, thereby putting the “customer-centric” development philosophy into concrete action. During these visits, customers expressed high praise for the company’s independently developed series of mineral color-sorting machines, fully recognizing their core advantages: exceptional color-sorting accuracy, high production capacity, superior yield rates, minimal inclusion of good material in rejects, and low overall power consumption. This has injected new momentum into deepening cooperation between both parties.
At the production workshop of a large mining enterprise in Henan Province, Mr. Sang and his delegation conducted an on-site inspection of the operation of the company’s ore color-sorting machines. The enterprise’s head, Mr. Wang, extended a warm welcome and remarked: “We have been cooperating with your company for many years—starting with initial trial use and now moving to large-scale deployment—and your equipment has consistently given us full confidence. Its color-sorting accuracy is truly ‘sharp-eyed,’ capable of precisely identifying even the slightest color variations and impurities, thereby raising ore purity by more than one level. Even more importantly, the equipment delivers high throughput and exceptional stability; today, daily processing capacity has increased by 30% compared with before, while overall power consumption has dropped by 25%, resulting in tangible cost savings for us.”
Subsequently, the follow-up team visited a small-to-medium-sized ore-processing enterprise. The company’s general manager, Mr. Zhang, expressed particular satisfaction with the equipment’s yield rate and the ratio of high-quality product recovered: “In the past, our biggest headache was the waste of high-grade ore—traditional equipment tended to recover too much good material, resulting in substantial losses. But the ‘Guxin’ brand ore color sorter is entirely different: it delivers an exceptionally precise recovery rate for high-quality product, with virtually no misclassification, and boasts a yield rate of over 98%. This means that for every 100 tons of raw material processed, we can produce an additional 5 tons of high-grade ore—truly tangible, bottom-line gains for us. Moreover, the equipment is easy to operate, and after-sales support is remarkably prompt; Manager Cui’s team always resolves issues promptly, giving us complete peace of mind.”
During the follow-up visit, General Manager Sang engaged in in-depth discussions with the customer on the technical challenges, industry trends, and customized needs in the field of mineral sorting. He stated: “The customer’s recognition is not only an encouragement but also a profound responsibility. Our company has always adhered to the principle of ‘technology-driven innovation combined with proactive service.’ From optimizing the core algorithms of our mineral color-sorting machines to upgrading energy-consumption management, every improvement stems from genuine customer feedback. Moving forward, we will continue to ramp up R&D investment and develop more refined sorting solutions tailored to different types of minerals—such as calcite, quartz sand, and potassium feldspar—to help our customers enhance their competitive edge.”
The after-sales supervisor, drawing on real-world equipment maintenance cases, conducted hands-on training and troubleshooting guidance for the customer’s team on-site. He emphasized: “We not only provide high-quality equipment; we are also committed to building a ‘full-lifecycle service system’ that covers everything from installation and commissioning to routine inspections, from remote technical support to customized upgrade solutions—ensuring that our customers can use our products with peace of mind and maximum efficiency.”
This trip to Henan has been not only a heartwarming reunion with old friends but also a transformative “empowerment journey” deeply rooted in the industry. Customers have unanimously praised the Guxin brand mineral color sorter for not only boosting production efficiency and economic returns but also driving the entire mineral processing sector toward intelligent and green transformation through technological innovation. Looking ahead, the two parties will deepen their collaboration in areas such as equipment upgrades, R&D, and resource sharing.
Only by deeply cultivating customer needs can we achieve steady and sustainable progress. Taking this follow-up visit as a new starting point, we will remain true to our original mission of “creating value for our customers,” leveraging cutting-edge technology and attentive service to develop more flagship products that win both critical acclaim and commercial success. In doing so, we will contribute to the high-quality development of the global mineral sorting industry and steadily advance toward our vision of becoming a global leader in mineral sorting equipment.
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