after-sales

If you encounter any issues, please call our 24-hour service hotline:+86 551-62914256;15855168199

Based on the information you provided in your call, we will promptly identify the issue and immediately arrange appropriate follow-up actions, such as dispatching an after-sales service engineer to your location, preparing replacement parts, and implementing other relevant measures.

Customer Service

Pre-sales Service

1. Upon receiving your call for consultation, we will thoroughly understand your specific needs.

2. We recommend that you bring your materials to our company or to the customer’s site for trial processing.

3. We will provide a free trial selection and demonstration of the color-selection process for you.

4. Provide you with a demonstration site for you to observe and evaluate the color sorting performance.

5. Based on the characteristics of your materials and your production volume, our company will help you select the color sorter model that best suits your needs.

6. The company can arrange for engineers to visit your factory free of charge to develop a tailored solution, helping you avoid unnecessary detours and ensuring that, once the equipment is installed, it delivers the color-sorting performance you expect.

7. Based on the particle size of your ore, our company will provide appropriate recommendations on the optimal crushing size to maximize your return on investment.

8. To ensure that the equipment achieves the expected color-sorting throughput and sorting performance, the company will provide recommendations on the selection, installation, and integration of auxiliary equipment for the color sorter.

Customer Service

After-sales service

1. Upon execution of the contract, the company will ensure both quality and quantity in the production of equipment as stipulated in the agreement.

2. Once the equipment is completed, the company will arrange for dedicated transportation to ship it on schedule.

3. For domestic customers, we will dispatch senior engineers to the site free of charge for installation and operator training.

4. For overseas customers, we will arrange for senior engineers to provide on-site or remote video guidance on equipment installation and operator training, ensuring that the equipment delivers the desired color-sorting performance.

5. Establish comprehensive customer profiles for each user and schedule regular follow-up visits;

6. If customers encounter any issues during equipment operation, they may call our after-sales engineers at any time, with a guaranteed response within 5 minutes.

7. In the event of a equipment malfunction that cannot be resolved by phone, we will arrange for an after-sales service engineer to arrive on-site within the specified time frame: within 1,500 kilometers domestically, within 24 hours; beyond 1,500 kilometers domestically, within 48 hours.

8. All equipment sold by the company is strictly covered by the “Three Guarantees” service.

9. After the free warranty period expires, we will only charge the cost of replacement parts.

10. The operating system offers free lifetime upgrades.